Welcome Mat
Last updated
Last updated
The Welcome Mat is a user-friendly tool that helps people navigate a page or app. It's like a starting point to learn more about a topic. It has clickable tiles that do different things, like:
Starting tutorials
Showing pop-up windows
Playing videos
Taking you to specific web pages
How it works
The Welcome Mat has two parts:
Informational Left Pane: This gives you background info on the topic.
Actionable Right Pane: This has clickable items to help you explore the topic further.
Using the Welcome Mat, you can quickly grasp the content and select the specific information or actions you want.
Yes, you can change its appearance—like the icons, colors, and what each clickable option does—to suit your needs.
The Welcome Mat will update to show which items you've completed as you go through the clickable options. This helps you keep track of what you've already looked at.
You can dynamically set which steps are marked as completed by using the “Mapped” attribute. This allows you to link the completion status of a step to a variable in your flow, such as a formula that decides whether a step should be marked as completed or not. In simpler terms, it lets you automatically mark steps as completed based on conditions you set in your flow.
To make the Welcome Mat more effective and customized, you have a range of properties that you can configure:
Caption: This text appears above the title and serves as a short introduction or context for the Welcome Mat.
Title: This is the main heading and focuses the user's attention on the Welcome Mat's purpose.
Subtitle: This text appears below the title and offers additional context or information.
Content: This is the bulk text for the introductory part of the Welcome Mat. You can include detailed information or guidelines here.
Show Background Image: Toggle this option to display a background image on the Welcome Mat.
Show Dismissal Checkbox: Enabling this will display a checkbox that allows users to dismiss the Welcome Mat.
Dismissal Checkbox Label: Enter the text to be displayed next to the checkbox.
Primary Button and Secondary Button: Add one or two buttons that perform specific actions; these can be configured in the interaction panel.
Search: This option adds a search box below the title and caption. The search functionality can be triggered via the interaction tab.
Layout: Modify the layout properties, such as content width and alignment horizontally and vertically. This lets you precisely position the title, caption, and description within the left panel.
Progress Option: Displays a progress bar or circle that can be customized with labels, prefixes, and suffixes. This gives users a visual sense of completion through the Welcome Mat.
Video Options: Add a video file or a YouTube video ID on the left panel. This video will be displayed at the bottom of the Welcome Mat.
If you choose to upload a video file directly, you must toggle the Public Link option in the video settings after uploading. Otherwise, the video will not be visible to users.
Data Source: Using a flow resource variable to populate the right side of the Welcome Mat, either manually or dynamically. This is where you can add additional resources or tiles for users to explore.
Manual Entry: If you choose this option, type in the items for your list and specify all their attributes individually.
Variable: With this option, you can select an existing collection from your flow (like an array or list of objects) and map its attributes to populate your list automatically.
Every item in the Welcome Mat consists of the following elements:
Label: A concise and clear identifier for the item.
Name: The title or the main identifier for the item, which is usually more descriptive than the label.
Description: A brief explanation or more information regarding what the item is about or what it does.
Icon: A graphical representation or symbol associated with the item for easy and quick identification.
Completed Status: Indicates whether the user has finished or engaged with the item.
Disabled Status: Shows whether the item is currently accessible or inactive.
Link Section: The area where you define the behavior or action when the item is clicked, such as navigating to another location within Salesforce, launching another flow, or interacting with the current flow navigation.
The link section is particularly crucial as it determines the action to perform once the user interacts with the item. It can be configured to:
Navigate within Salesforce: Redirect the user to a specific page, record, or section.
Open Another Flow: Launch a different flow to continue the user journey.
Interact with Flow Navigation: Influence the ongoing flow’s path or steps based on user interaction with the item.
Below are various examples highlighting how the Avonni Welcome Mat can address your unique business needs.
Onboarding Sales Representatives
New sales reps could be welcomed with tiles guiding them through different Salesforce CRM functionalities like creating a new lead, logging a meeting, or navigating through their dashboards.
Service Agent Training
Customer service agents could be guided through the Service Cloud features with tiles for each major function, including case management, using the knowledge base, and utilizing live chat features.
Feature Rollouts
Whenever there is a new feature or significant update, administrators could configure the Welcome Mat to introduce these changes, with videos or walkthroughs explaining how to use them.
Admin Console Guides
A Welcome Mat could guide Salesforce administrators through various admin tasks, like creating new roles, setting up automation rules, or running reports.
Data Quality
Tiles could be set up to guide users on how to enter quality data into the system to avoid duplicates and ensure data integrity.
Customer Onboarding in Community Portal
When customers log in to a Salesforce Community, a Welcome Mat could guide them through setting up their profile, exploring the knowledge base, or starting a service request.
Partner Training
Companies could use a Welcome Mat in a Partner Portal to guide new partners through resources like sales collateral, training materials, and co-marketing opportunities.
Healthcare Patient Portals
For healthcare organizations using Salesforce Health Cloud, patients could use the Welcome Mat to navigate through various features of the patient portal, including finding a doctor, booking an appointment, or accessing their medical records.
Finance and Banking
Financial services companies using Salesforce Financial Services Cloud can use the Welcome Mat to guide users on how to view their portfolios, set financial goals, or get in touch with their advisors.
