How do I contact support?
Avonni Components was designed to be straightforward, but we understand you might have questions as you start exploring. We're here to support you every step of the way.
If you encounter any roadblocks, your first stop should be our comprehensive documentation, available at https://flow.avonnicomponents.com/
Support Hours
Avonni is a Canadian company. We don't outsource our support - when you talk to us, you're talking to the people building and supporting the app.
Our core support hours are Monday - Friday, 8am - 6pm EST Time.
Contact Support
You can email us at flowcomponents@avonni.app
When contacting support regarding an issue with our components, please specify the package version of the Avonni components you're using. This information will greatly help us in assisting you
Emailing sales@avonni.app will help the message get to the right people even faster if your questions are specifically sales-related.
When can you expect a response?
We do our best to answer all support questions within one business day. Sometimes, during busy periods, it may take a bit longer. But don't worry; we'll get back to you soon!
Our Support Commitment
We're dedicated to providing support to all our users, whether you're using our free or paid offerings. Here's how our support system works:
Prioritized Support for Paying Customers: Our customers receive priority support to ensure the fastest response times. This includes dedicated assistance and quicker issue resolution.
Dedicated Support for Free Users: We value our free users and are committed to helping them succeed. We work hard to address your inquiries quickly, though response times may vary based on support volume.
What kind of support do we offer?
We're dedicated to helping you succeed with the Avonni components package. Our support team is your go-to resource for any questions or technical issues you encounter while using them. We're experts in all things Avonni, and we're happy to:
Answer your questions: Get clear explanations about how our components work, their features, and best practices for using them.
Troubleshoot problems: If you hit a snag, we'll help you identify and resolve any technical issues you experience with our components.
Need help beyond Avonni components?
Engage our specialized consulting services: For complex flows, custom solutions, or advanced Flow Builder functionality that extends beyond our components, our experienced consultants can provide tailored guidance and support.
Explore solutions using Avonni components: We've created a library of project tutorials to inspire you and showcase the versatility of our components. These tutorials provide practical examples and step-by-step guidance for building various solutions within Flow Builder.
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